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خبير دعم فني للعملاء فى اورنج

12 مايو 2022

الصفحة الرئيسية أحدث الوظائف

وصف الفرصة

تبحث شركة Orange عن خبير دعم فني للعملاء مؤهل للانضمام إلى الفريق والعمل في القاهرة في مصر لعام 2021.

المسؤوليات:

توفير نقطة اتصال فنية أولية احترافية للعميل.
العمل كمستوى تصعيد تقني داخل الفريق.
مسؤول عن تصعيد التذاكر والمشاركة في الأجيال والتعامل مع تحليل الاتجاه الشهري الذي يتم مشاركته مع فريق الحساب والإدارة العليا للعملاء.
تقديم التحديثات حسب الحاجة للعميل من أجل تحقيق أهداف الأداء.
إجراء التصعيد الفني بما يتماشى مع إجراءات الشركة.
الاتصال وإحالة المشكلات إلى الكيانات الصحيحة ذات الصلة داخليًا وخارجيًا.
القيام بأي مهمة أخرى معقولة كما تم تعيينها.
القدرة على بناء علاقات مع الأقران ومستويات الإدارة مع كل من العملاء وإدارة الشركة.
شخصية استباقية والدافع الذاتي والتصميم.

متطلبات التقديم على الوظيفة:
1. درجة بكالوريوس في تخصص الهندسة مع 2-4 سنوات خبرة فنية ذات صلة.
2. شهادات cisco (CCNA & CCNP) صالحة.
3. معرفة في SD-WAN.
4. مهارات تحليلية جيدة جداً.
5. مهارات ممتازة في التعامل مع العملاء بالإضافة إلى مهارات التعامل مع الآخرين ومهارات التواصل.
6. حسن إدارة الوقت، ومهارات تنظيمية ممتازة.
7. القدرة على العمل تحت الضغط والتعامل مع مهام متعددة.
  
  تقديم على الوظيفة

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